Service Network|Worldwide service partner
We provide a worldwide service partner network. Authorization of a service station is subject to a contract between Hatecke Service and the service station. Please note that service stations which are not listed on our website are not authorized/trained by Hatecke Service.
If you would like to submit an enquiry about the service and maintenance of HATECKE products, you can select the most suitable service partner and contact them directly via our website.
Authorization of new service partners|How to become part of our network
Currently, we do not intend to expand our network. Therefore, we offer training courses only to existing service partners.
However service providers can send their application to admin[at]hatecke.de and we will consider them as soon as we need a partner in an additional region.
Our aim is to offer complete service packages to our customers and to maintain a high level of quality and safety. Therefore, potential service providers shall be trained and authorized by several manufacturers of lifesaving equipment.
Especially the following criteria need to be fulfilled by our partners:
- Experiences in servicing and repair of lifeboat and davits
- Experiences in GRP repair works
- Documented quality management system
Committed to Quality
We are certified according to ISO 9001:2008 by GL and guarantee a high service quality.
Prevention of Product|Liability & Warranty
Benefit from Hatecke Service's approved service partners.
Service & Maintenance:|Exchange of Hooks
Hooks are part of the annual and 5-years inspections (see SOLAS changes enforced July 1, 2008). Before ordering a service please take into account that Hatecke hooks need to be replaced six years after production.
Lloyd's Register|Approval
2012-04-27: We have been audited and certified by Lloyd's Register as service supplier.
Public Holiday
2012-04-24: Our office will be closed for a public holiday on Tuesday, May 1, 2012.
Services in Scandinavia
2011-12-07: We now work together with Viking Lifesaving-equipment Norge and Finland. They service our entire product range.
New Service Partner
2011-11-15: Recently, we trained and authorized Viking Life-Saving Equipment D.O.O. The company is located in Dugopolje near Split, Croatia.
Latest Service Training
2011-05-24: We trained and authorized service partners from Korea and Sweden.
Fleet Agreements|for Annual Service
2011-04-15: Under fleet agreement we service all kind of lifeboats, davits and release gears within our world wide service network at competitive prices.