Hatecke's Internet Service Portal
With this Internet portal we would like to support:
- Ship owners and their agents
- Search for authorized service stations
- Find the nearest service location and save travel costs
- Submit enquiries and place orders for equipment servicing
- Authorized service stations (via a special log-in)
- Identify all equipment in our database
- Download the latest service reports for Hatecke and Global Davit products
- Resend service reports
- Download certificates referring to the serviced equipment
- Browse your service history
- Buy spare parts online
- Class representatives/authorities
- Learn about our service procedures which comply with ISO 9001:2000
- Get information about our authorized service partners
And, of course we would like to inform you about our company.
We want your feedback and suggestions on how to improve our website and services, we would really appreciate if you tell us about your ideas and improvements.
Committed to Quality
We are certified according to ISO 9001:2008 by GL and guarantee a high service quality.
Prevention of Product|Liability & Warranty
Benefit from Hatecke Service's approved service partners.
Service & Maintenance:|Exchange of Hooks
Hooks are part of the annual and 5-years inspections (see SOLAS changes enforced July 1, 2008). Before ordering a service please take into account that Hatecke hooks need to be replaced six years after production.
Lloyd's Register|Approval
2012-04-27: We have been audited and certified by Lloyd's Register as service supplier.
Public Holiday
2012-04-24: Our office will be closed for a public holiday on Tuesday, May 1, 2012.
Services in Scandinavia
2011-12-07: We now work together with Viking Lifesaving-equipment Norge and Finland. They service our entire product range.
New Service Partner
2011-11-15: Recently, we trained and authorized Viking Life-Saving Equipment D.O.O. The company is located in Dugopolje near Split, Croatia.
Latest Service Training
2011-05-24: We trained and authorized service partners from Korea and Sweden.
Fleet Agreements|for Annual Service
2011-04-15: Under fleet agreement we service all kind of lifeboats, davits and release gears within our world wide service network at competitive prices.